HOW IT WORKS

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1. Refer a friend

Send them to:

musiclabschool.co.uk/referral-program

When they complete the form, they simply enter the email address associated with your Music Lab membership.

2. They book a free trial

They choose their instrument, location and trial details as normal.

If they decide to join Music Lab, their referral is already connected to your account.

3. They get £10 off

Your friend receives £10 off their first eligible monthly membership payment.

4. They stay for their second payment

Once their second successful membership payment has been received, your referral reward unlocks.

5. You get up to 90% off

We'll automatically calculate your reward and apply it as account credit towards your next eligible monthly membership payment.

You don't need to claim it, enter a code or contact us.

 

WHAT YOU GET

For every successful eligible referral:

Your friend gets:

• A free Music Lab trial

• £10 off their first eligible month

• A simple way to try Music Lab without committing upfront

You get:

• Up to 90% off one eligible month

• Your reward applied automatically to your account

• No limit on the number of friends you can refer

Earn more than one reward?

No problem.

We'll queue them and apply them one billing cycle at a time.

 

HOW YOUR 90% REWARD IS CALCULATED

Your reward is based on the lower of:

• Your eligible monthly Music Lab membership fee, or

• Your friend's eligible monthly Music Lab membership fee

We then apply the 90% referral rate.

 

Example

You pay £94.90 per month.

Your friend joins a £49.90 membership.

Your reward is based on £49.90.

90% = £44.91 account credit.

This means rewards remain fair across different membership types while still giving you a substantial discount.

 

WHY DOES THE REWARD UNLOCK AFTER PAYMENT TWO?

 

We want to reward referrals that result in someone genuinely becoming part of Music Lab.

Your friend can:

• Book a free trial

• Decide whether Music Lab is right for them

• Join if they want to

Your referral reward then unlocks once they've successfully reached their second membership payment.

That keeps the programme sustainable and means we can continue offering substantial referral rewards with no limit on how many people you refer.

 

START NOW

Think of one person who's been putting it off.

Send them here:

musiclabschool.co.uk/referral-program

Tell them to enter the email address connected to your Music Lab membership when the form asks:

“Who referred you?”

That's it.

We'll handle the rest automatically.

 

SPECIAL REFERRAL EVENTS

From time to time, we'll make the referral programme even better.

This may include:

• Increased referral rewards

• Free starter instruments or equipment

• Limited-time seasonal offers

Where a special promotion applies, the offer available when your friend's referral is registered will be recorded against that referral.

That means if they register during a promotion but attend their trial or join afterwards, they'll still keep the qualifying promotional offer, subject to the relevant campaign terms.

 

OCTOBER REFERRAL WEEK

Once a year, we'll run Music Lab Referral Week.

During Referral Week, the normal 90% reward increases to:

 

UP TO 100% OFF ONE MONTH

Your friend still receives their advertised joining benefit.

You can earn up to 100% of one eligible monthly membership payment once they reach their second successful payment.

The normal membership-value cap still applies.

Your friend only needs to register their referral during Referral Week.

Their trial and start date can happen afterwards.

 

FREE GEAR MONTHS

During selected periods, including designated August and December campaigns, we may replace the normal £10 friend benefit with eligible free starter gear.

Depending on the instrument, this may include items such as:

• Starter guitar

• Starter keyboard

• Singing microphone

• Drumsticks or practice equipment

• Violin starter accessories or other eligible equipment

 

Where Free Gear applies:

Your friend:

• Books their free trial

• Joins Music Lab

• Makes their first successful membership payment

• Unlocks their eligible free gear

 

You:

• Still earn your referral reward after their second successful membership payment

Unless specifically stated otherwise, Free Gear replaces the normal £10 referred-customer credit during that promotion.

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IMPORTANT

• Your friend must be a genuinely new eligible Music Lab customer

• Your friend must identify you using the email address associated with your Music Lab membership

• Your friend receives the benefit attached to the campaign active when their referral is registered

• Your normal referral reward is 90%

• Your reward unlocks after your friend's second successful membership payment

• Your reward is capped using the lower eligible monthly membership value between you and your friend

• Rewards are applied as Music Lab account credit

• Rewards are not redeemable for cash

• Rewards are non-transferable

• Multiple referrals are welcome

• Multiple rewards are applied one billing cycle at a time

• Self-referrals are not eligible

• Fraudulent, duplicate or abusive referrals may be rejected

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Don't overthink it. Just refer.

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MUSIC LAB REFERRAL PROGRAMME

Terms & Conditions

1. The Offer

Eligible Music Lab customers may receive referral account credit when they successfully refer a new customer to Music Lab.

Under the standard Referral Programme:

• The referred customer receives £10 off their first eligible monthly membership payment

• The referrer may receive a reward equivalent to 90% of the eligible referral reward base

From time to time, Music Lab may run promotional variations to these benefits.

2. Eligibility

To qualify for a referral reward:

• The referrer must be an eligible Music Lab customer

• The referred customer must represent a genuinely new eligible Music Lab customer or household

• The referral must be registered and identifiable

• The referred customer must provide the email address associated with the referrer's Music Lab membership

• Self-referrals are not permitted

Music Lab may verify referral eligibility before issuing any benefit or reward.

3. Referred Customer Benefit

Under the standard Referral Programme, the referred customer receives:

£10 off their first eligible monthly membership payment.

The discount is linked to the referral record and does not require a public promotional code.

During selected promotional periods, Music Lab may replace or vary this benefit.

For example, eligible Free Gear campaigns may replace the £10 credit with designated starter equipment.

4. Referrer Reward

Under the standard Referral Programme, the referrer receives account credit equivalent to:

90% of the eligible referral reward base.

The eligible referral reward base is the lower of:

1. The referrer's eligible monthly Music Lab membership fee; or

2. The referred customer's eligible monthly Music Lab membership fee.

The reward therefore cannot exceed the percentage of the lower eligible monthly membership value.

5. Reward Activation

The referrer's reward becomes eligible only after the referred customer has successfully completed their second eligible membership payment.

A trial booking, trial attendance, membership signup or first payment alone does not activate the referrer's reward.

If the second payment fails, the reward remains pending.

If the payment subsequently succeeds, the reward may then become eligible.

6. Reward Application

Referral rewards are issued as Music Lab account credit.

The credit:

• Can only be used against eligible Music Lab membership fees

• Is not transferable

• Is not redeemable for cash

• May not exceed the eligible reward amount calculated under the programme

• Is normally applied to the next available eligible membership invoice

Where multiple referral rewards have been earned, Music Lab will normally apply them one billing cycle at a time.

Additional earned rewards will remain queued for future eligible billing cycles.

7. Unlimited Referrals

There is no fixed limit on the number of eligible people a Music Lab customer may refer.

Each successful qualifying referral may generate a separate reward.

Where several rewards are earned, they will be applied sequentially rather than stacked onto the same membership invoice unless Music Lab specifically states otherwise.

8. Promotional Referral Campaigns

Music Lab may periodically run enhanced referral promotions.

These may include:

• Increased referral percentages

• Free starter instruments or equipment

• Alternative referred-customer benefits

• Limited-time seasonal incentives

Unless otherwise stated, the promotional terms available when a valid referral is registered will be recorded against that referral.

The referred customer may therefore complete their trial, join or reach the qualifying payment after the promotional period has ended while retaining the qualifying referral terms.

9. Referral Week

During designated Music Lab Referral Week campaigns, the standard 90% referrer reward may increase to 100%.

The normal reward cap still applies.

The eligible reward base remains the lower of the referrer's and referred customer's eligible monthly membership fee.

The referred customer must register their referral during the advertised Referral Week period to qualify for the promotional rate.

10. Free Gear Promotions

During designated Free Gear campaigns, the referred customer's standard £10 benefit may be replaced with eligible starter equipment.

The specific equipment offered may vary depending on:

• Instrument

• Membership type

• Availability

• Current campaign

Unless otherwise stated, free gear is released only after the referred customer successfully completes their first eligible membership payment.

The referrer's reward remains subject to the second-payment requirement.

Free Gear has no cash alternative and cannot normally be exchanged for unrelated products.

Where an advertised item becomes unavailable, Music Lab may provide a suitable equivalent.

11. Referral Attribution

Referral attribution should be completed when the referred customer submits their referral or trial information.

If more than one person claims the same referral, Music Lab will normally recognise the first valid referral recorded.

Referral attribution may be corrected before the referred customer's first membership payment where a genuine error has occurred.

Once the first membership payment has been completed, referral attribution will normally be treated as final.

12. Existing and Previous Customers

Referral rewards are intended for genuinely new Music Lab customers.

Music Lab may refuse a referral where the referred person or household:

• Is currently an active customer

• Has recently held a Music Lab membership

• Has already been referred by another customer

• Does not otherwise meet the eligibility requirements of the programme

Music Lab may apply a reasonable previous-customer lookback period when determining eligibility.

13. Cancelled, Failed or Refunded Payments

If the referred customer cancels before completing their second successful membership payment, no referrer reward will be issued.

Failed payments do not count as successful membership payments.

Where a qualifying payment is refunded, reversed or charged back, Music Lab may:

• Suspend the associated reward

• Withhold the reward

• Review any reward already issued

Any such case may be reviewed manually.

14. Abuse & Fair Use

Music Lab reserves the right to refuse, withhold or revoke referral rewards where referrals are reasonably believed to be:

• Fraudulent

• Self-referred

• Duplicated

• Manipulated

• Created primarily to obtain a reward without genuine membership intent

• Otherwise abusive of the programme

Music Lab may request reasonable information to verify the validity of a referral.

15. Changes to the Programme

Music Lab may:

• Amend these Terms & Conditions

• Change standard referral benefits

• Introduce or withdraw promotional campaigns

• Adjust eligibility requirements

• Suspend or terminate the Referral Programme

Any qualifying referral already registered under a specific promotional offer will normally retain the recorded terms applicable to that referral, unless the referral is later found to be invalid or fraudulent.

16. General

Participation in the Music Lab Referral Programme constitutes acceptance of these Terms & Conditions.

Referral benefits and rewards are subject to eligibility verification.

Music Lab's decision regarding referral eligibility, attribution and reward calculation is final.