Terms & Conditions
THE MAIN BITS...
At Music Lab, our mission is to provide exceptional music education in Leeds, driven by professionalism, punctuality, and a student-focused approach. We require students to commit to daily practice and encourage a passion for learning. Payments are made in advance via direct debit, renewing monthly on the 1st of each month. Members may cancel anytime and your last month of lessons is pre-paid at the start of your membership, but overdue payments incur penalties, and extended non-payment may result in losing a reserved time slot. Memberships can be frozen for up to three months at 60% of the fee, beyond which they are cancelled. Make-up lessons are offered for eligible cancellations, but group classes cannot be rescheduled, and frequent cancellations risk forfeiting slots.
Music Lab events, such as concerts and showcases, are integral to our curriculum, replacing regular lessons on event days. Students participating in these events receive complimentary access, but additional guests must purchase tickets or make donations. Events provide unique learning experiences and are considered part of the educational calendar. Lessons continue during bank holidays unless otherwise noted, and holiday closures are compensated throughout the year. Families enrolling at Music Lab agree to these terms, ensuring clarity and alignment with our educational values.
The Full Spiel...
Trial Lesson Fees
​Trials are free but a charge may occur if you need to reschedule last minute;
​
​​​1. Our Standard
At Music Lab, we prioritise professionalism, punctuality, and student-focused teaching. Our mission is to raise the standard of music education by delivering high-quality tuition with exceptional educators.
Students are expected to show commitment and consistency, including regular practice outside lessons.
2. Membership Structure
Music Lab operates on a membership basis, not pay-as-you-go lessons.
Membership secures:
A recurring weekly lesson slot
Access to catch-up lessons (subject to policy)
Participation in events and curriculum
Lessons are not purchased individually — they are part of an ongoing programme.
3. Payment Terms (General)
All payments are made in advance via Direct Debit
Memberships auto-renew continuously until cancelled
Payments are due regardless of attendance
Missed lessons are handled via the catch-up system (see Section 9)
4. Weekly Payment Plans
Weekly payments are not pay-as-you-go.
They are:
A weekly instalment plan for an ongoing membership.
By choosing weekly payments, you agree that:
-
Your lesson slot is reserved every week, whether attended or not
-
Payments continue during holidays, absences, and breaks
-
You are not paying per lesson, but for access to the programme
-
Cancellation (Weekly): No notice required and you may attend lessons until your deposit has been fully utilized.
-
No refunds for unused lessons
​
5. Monthly Payment Plans
-
Payments are collected on the 1st of each month
-
Your first invoice may be prorated
-
A holding deposit is applied (see Section 6)
-
Cancellation (Monthly): No notice required and you may attend lessons until your deposit has been fully utilized.
-
Final month is already covered by deposit
6. Holding Deposit System
Monthly Members
-
To ensure commitment and protect scheduling:
-
The final month of tuition is prepaid
-
This is built into your first payments via prorated adjustments
When cancelling: -
No further payments are taken
-
You attend your final month using your deposit
Weekly Members -
The same principle applies:
-
A rolling deposit is built into your payments
-
This secures your final lessons upon cancellation
When cancelling: -
Payments stop during notice period
-
Final lessons are covered within your existing payment structure
👉 No refunds are issued — the system operates via prepaid final access, not reimbursement
​
7. Yearly Payment Plan
-
Paid in full upfront
-
Equivalent to 11 months for 12 months access
-
Non-refundable
-
Exempt from price increases during the paid period
​
8. Annual Price Adjustments
Fees may increase once per year by up to 3%
This applies to:
Weekly plans
Monthly plans
Tri-monthly plans
You will be given at least 30 days’ notice
Yearly members are:
Protected from increases until renewal
​
9. Cancellations & Catch-Up Lessons
Not attending lessons does not cancel membership
Catch-Up Lessons
​
-
Minimum 24 hours’ notice required
-
Maximum 10 per year
-
Catch-ups are only available for private students
-
Must be used within 90 days
-
Subject to availability (not guaranteed)
-
No-shows = lesson forfeited
Additional Rules
-
Group classes cannot be rescheduled
-
No refunds for missed lessons
-
Teacher absence → catch-up or refund provided
​
10. Holidays & Scheduling
Lessons run year-round
Bank holidays remain active unless stated
Scheduled breaks:
Summer: 2 weeks
New Year: 2 weeks
Months with 5 lessons:
No extra charge (balances holiday closures)
11. Events
Events are part of the curriculum.
Events may replace scheduled lessons
No refunds or credits apply
Students receive free entry
Guests must purchase tickets
By enrolling, you agree events form part of the programme.
12. Frozen Memberships
Available for up to 3 months
Charged at 60% of normal fee
After 3 months:
Slot is released
Membership ends
13. Teachers
Music Lab may change teachers when necessary
All teachers are DBS checked
Ongoing training is mandatory
14. Referral Programme
Referrals receive 90% off one month
Applied as account credit
Must be used within the following billing cycle
Valid only after the referred student successfully enrols
15. Late Payments
7 days overdue → £5 fee
3 weeks overdue → slot released
Outstanding balance remains payable
16. Final Terms
-
Enrollment = agreement to these terms
-
No refunds for partial months
-
Payments remain due unless proper notice is given